Case Study - Enterprise | Knowledge Assistant
Building an intelligence layer that unifies enterprise knowledge, accelerates sales workflows, and powers a real-time operational Digital Twin.
- Client
- Confidential Enterprise Partner
- Year
- Service
- Enterprise Intelligence, Decision Systems, Interface Engineering
Overview
A leading industrial enterprise operated with fragmented knowledge—spread across PDFs, PowerPoints, spreadsheets, equipment manuals, and scattered email threads.
Sales teams relied heavily on engineers for answers, slowing down response times.
Operational leaders lacked a unified view of plant performance and quality trends.
We deployed the Enterprise Brain: a unified intelligence layer that structures documents, automates knowledge retrieval, and powers intelligent interfaces.
The rollout included:
- Sales Assistant — a natural-language interface capable of answering technical, pricing, warranty, and product queries with high accuracy.
- Digital Twin Dashboard — a live operational view of plant performance, KPIs, quality trends, anomaly detection, and workflow insights.
Both systems work together to reduce response time, eliminate manual lookup, and give teams instant clarity.
What we did
- Data structuring & multimodal ingestion
- Natural language query engine
- Knowledge workflow automation
- Real-time Digital Twin dashboard
- Interface design & decision systems
The Sales Assistant and Digital Twin have fundamentally changed how our teams access information and make decisions. The clarity and speed have been transformative.
Enterprise Partner
- Quickly onboard various digital datasources.
- < 1 week
- Convert analog datasources to digital ones.
- IOT enabled
Technical summary
- Knowledge Structuring: Parsed PDFs, PPTs, DOCs, XLSX, and manuals into a unified, searchable knowledge base.
- Sales Assistant: Semantic reasoning engine supporting instant natural-language answers across thousands of documents.
- Digital Twin: Live KPIs, trend analysis, quality metrics, and workflow states visualised in a centralised interface.
- System Integration: Synced with ERP, QA logs, equipment data, and analytics pipelines.
- UX Layer: Designed an intuitive dashboard that supports executives, sales teams, and operations equally.
Outcome
The Enterprise Brain delivered measurable improvements across the organisation:
- 60% faster decision-making for sales and operations
- 85% reduction in manual document lookup
- 24/7 on-demand intelligence for pricing, product specs, troubleshooting, capacity, and quality trends
The result is an organisation where knowledge flows instantly, enabling faster responses, more confident decisions, and a clearer understanding of operational reality.
